Why CCR?

Every day, Call Center Resources (CCR) empowers our clients' success with cutting-edge customer service solutions designed to elevate customer experience and satisfaction, boost retention and brand loyalty, and help reduce overall costs.

As a trusted, well-established partner, CCR knows that your business thrives on strong customer relationships. We draw on decades of expertise and advanced omni-channel technology to tailor each interaction to your customers' preferred communication methods—creating seamless, enjoyable experiences that resolve issues faster than traditional single- or multi-channel approaches. This personalized touch can transform a routine interaction into a glowing review and a lifelong advocate, setting your business apart in a competitive market.

Who We Are at Call Center Resources

Founded in 2004 and headquartered in Superior, Wisconsin—just across the bay from Duluth, Minnesota, on the shores of Lake Superior—Call Center Resources (CCR) has grown into a dynamic force in customer service solutions. Since transitioning to a fully virtual operation in 2018, we've expanded our reach to a diverse pool of talented, dedicated, and ethical professionals, infusing our team with fresh ideas and innovative approaches.

Our leadership brings decades of industry experience and specialized knowledge in regulated sectors, including energy, telecommunications, healthcare, health and wellness, insurance, utilities, enterprise software, and beyond. We specialize in delivering cutting-edge services such as customer support, third-party verification, order processing, technical and ticketing assistance, business development, quality assurance and monitoring, bill reminder notifications, surveys, special event handling, and a variety of automated or hybrid IVR solutions. At CCR, we take pride in empowering companies to effectively communicate their value in the market through our multi-channel technology and expert customer service strategies.

As a flexible and collaborative partner, CCR is committed to crafting tailored solutions that drive successful campaigns. Many of our clients have been with us since our inception in 2004, treating them as an extension of our family.