Why CCR?

Each and every day Call Center Resources aids in the success of our clients by providing leading edge customer service solutions that focus on improving customer experience and satisfaction, increasing retention and customer brand loyalty while help reducing overall costs.

CCR is a well-known, trusted partner that understands a business' success depends on a strong relationship with their customers. Our approach is to utilize our decades of experience and Omni channel technology to personalize each customer’s experience seamlessly to their communication preferences thus making the experience more enjoyable and solve customer issues in less time than through a single or multi-channel approach.  This can be the difference between a great business review and loyal customer or an unsatisfactory review.

Who are we at Call Center Resources?

Founded in 2004, CCR is headquartered in Superior, Wisconsin sitting right across the bay from Duluth, Minnesota on Lake Superior. With becoming a virtual company in 2018, we are fortunate to have access to a much larger pool of diversified, hardworking, and ethical talent that helps bring new ideas and quality solutions to our team.

Our management team has decades of industry experience and vertical expertise in regulated markets, such as energy, telecommunications, healthcare, health and wellness, insurance, utilities, enterprise software and more.

We excel in providing leading edge service solutions that include customer service, third party venification, order taking, technical and ticket support, business development, quality assurance, quality monitoring, bill reminder notifications, surveys, special events along with a wide selection of automated and hybrid based IVR solutions. CCR prides itself on helping companies clearly articulate their value proposition in the marketplace utilizing our multi-channel technology and customer service expertise.

Call Center Resources is a flexible and cooperative partner, and always intends to formulate the best possible solution for a successful campaign. Many of CCRs clients have been part of our family since we opened in 2004.